Effective Date: 15 April 2025

Last Updated: 12 April 2026

At Woolfy, we take your privacy as seriously as we take your pup’s happiness. This Privacy Policy is here to give you peace of mind about how we collect, use, and protect your personal information when you shop with us, visit our website, or tag us in your pup’s best moments.

1. What We Collect

When you interact with Woolfy, we may collect:

• Your name
• Email address
• Phone number
• Shipping & delivery address
• Payment details (processed securely via third-party payment providers; we do not store your card details)
• Order history & preferences (like your pup’s favorite snack!)
• Social media handles (when you tag us in tail-wagging posts)

2. How We Use It 

We use your information to:

• Get your order baked, packed, and delivered
• Keep you updated on your order status
• Make Woolfy better with feedback and insights
• Send you exclusive treats, offers, and news (only if you opt in)
• Repost your cute pup photos (when you tag us or send them to us directly)

We process your data only for order fulfillment, communication, and service improvement purposes.

3. We Don’t Sell or Share. Ever.

Your data is safe with us. We only share it with:

• Trusted couriers and secure payment processors (so your treats arrive on time)
• Legal authorities, if required by law

No spammy third parties. No weird data stuff. Just Woolfy business.

4. Safe as a Snuggled Pup

• We store your information securely and do not retain sensitive payment details
• We retain your information only as long as necessary to fulfill orders and comply with legal obligations

5. Cookies (Sadly Not Edible)

Our website may use cookies to:

• Make your browsing smoother
• Help us see what pages make tails wag
• Improve our performance based on anonymous data

By using our website, you consent to our use of cookies. You can always disable cookies in your browser settings.

6. Your Rights 

You can:

• Ask us what data we have on you
• Correct or update your details
• Request deletion (where applicable)
• Unsubscribe from emails or messages anytime

Just message us and we’ll help you out.

7. Talk to Us Anytime

Need help? Want to know more about how we handle data? Just say hi:

📱 WhatsApp: +971 52 823 0030
📷 Instagram: @woolfyuae
📘 Facebook: Woolfy Dog Bakery UAE

We respect your privacy and your pup’s right to treats. 💛

This policy is governed by the laws of the United Arab Emirates.